Our Seven Service Standards
We want every Hilldale tenant to know what they can expect from us.
Just as importantly, we want tenants to have a genuine say in how we deliver our services.
That’s why we’re pleased to launch our new Service Standards, developed alongside our Tenant Voice Panel.
The standards set out our commitments in clear, straightforward language.
They cover tenant engagement, housing management, homes and communities, repairs, safety, rent, complaints and anti-social behaviour.
Together, they explain what you can expect from Hilldale and the standards we aim to deliver.
Created with tenants, for tenants
Importantly, our tenants have helped shape these standards.
Our Tenant Voice Panel worked with us to make sure the standards focus on what matters to tenants.
Their involvement also helped us make the information clear, meaningful and easy to understand.
This reflects our wider commitment to listening to tenants and involving them in improving our services.
Introducing our new Tenant Handbook
Alongside our Service Standards, we’re also launching our new Tenant Handbook.
The handbook brings important information about your home, tenancy and Hilldale services together in one place.
However, publishing these new documents isn’t the end of the conversation.
We will continue to listen through feedback, surveys, visits and our Tenant Voice Panel.
Then, we’ll use what tenants tell us to help improve our homes and services.
We’ll also share how tenant feedback has influenced improvements, so tenants can see the difference their voice makes.
Take a look at our new Service Standards and Tenant Handbook below to see what you can expect from Hilldale.
