View our Compliments & Complaints Policy
Report A Complaint
We recognise that sometimes you may feel our service has fallen short of expectation and we will work with you to put things right and we’ll always try to use your feedback to improve services where we can.What is a complaint? We adopt the Housing Ombudsman’s definition of a complaint- ‘an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents, it is not a request for service. A service request is a request from a resident to their landlord requiring action to be taken to put something right. Service requests should be recorded, monitored and reviewed regularly. A complaint should be raised when the resident raises dissatisfaction with the response to their service request’. If you are dissatisfied with our service, please let us know as soon as possible and we will aim to put this right at first point of contact informally, if we are unable to do this or you feel you wish to make a formal complaint, we will raise a Stage 1 complaint to investigate. For full details of the complaint process please see our complaints policy.
To raise a complaint, you can fill in the form or:
Email – Hello@hilldale.org.uk
Call – 01257 367374
Self-Assessment Form
Each year we will complete the Housing Ombudsman’s Self Assessment to ensure we are complaint with the complaints handling code and publish this here
