Damp & Mould Policy

Click here to view our policy on Damp and Mould and our responsibility as a Landlord.

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Damp & Mould Policy

Damp & Mould Easy Read

Click here for an Easy Read document on Damp and Mould

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Damp & Mould Easy Read

Damp & Mould Process Flow

We understand that sometimes when you report something you may just want to understand the next steps, we have included here a process flow for what happens once Damp and Mould is reported.

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Damp & Mould Process Flow

How to report

We recommend reporting damp and mould by calling us on 01257 367374.  

Alternatively, you can email us at Repairs@hilldale.org.uk or use the contact us form on our website. Please remember to include your contact details and address. We aim to respond to all emails and website contact within 1 working day. 

Awaab’s Law – Keeping Your Home Safe
What is Awaab’s Law?

Awaab’s Law is new legislation that came into effect in October 2025. It requires social housing landlords to investigate and fix serious hazards, like damp and mould, within strict legal timeframes.

This law was introduced after the tragic death of two-year-old Awaab Ishak in 2020, attributed to long exposure to mould in his home. Awaab’s Law ensures this should never happen again.

Emergency Hazards will be made safe within 24hrs, significant hazards investigated within 10 working days. Following completion of the investigation we will share our findings with you within 3 working days detailing next steps and time scales.

Future phases of Awaab’s law starting in 2026 will cover more hazards like excess cold and heat, fire risks and structural faults.

What This Means for You:

• If you find damp, mould, or condensation in your home, you should tell us straight away.
• We will treat it as important and take action to keep you safe.
• Share your details with us so we can consider your needs when dealing with damp and mould.

How to Report a Problem:
• You can fill in a request form on this page >
• Call us on 01257 367374
• Emails us at Repairs@hilldale.org.uk
• You can also ask someone to help you report it if it feels difficult, such as your care provider or housing officer.

What we will do:

• Take your report seriously and ask you information to decide how quickly we need to act; we may require pictures to help us work out what needs to be done
• Arrange a visit to look at the mould
• Keep you updated with what’s going on
• Write to you with what we find and next steps.

    Only include 1 instance per form submission.

    Scheme Name or Address

    Flat or Room Number

    Tenants Initials

    What is the repair/ works that are required (please include location within the Flat/ Room)

    Whilst we have a timeframe for completing repairs, is there a concern or risk (to the tenant or others) that we need to know about that means we need to carry out the repair sooner?

    Please provide a photograph of the Damp/Mould

    How and why did the repair/works arise?

    Other

    If Accidental or Damage, who caused it?

    Is this the first time this has happened? If not, please provide details of previous occasions.

    Does the tenant or appointee agree that they should be liable for the costs?

    Does the Care Provider agree the tenant should be liable for the costs?

    Are there any particular times and days when access will not be available to inspect / carry out the works?

    Please provide your details so that we can contact in regards to this repair.