Damp & Mould Policy

Click here to view our policy on Damp and Mould and our responsibility as a Landlord.

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Damp & Mould Policy

Damp & Mould Easy Read

Click here for an Easy Read document on Damp and Mould

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Damp & Mould Easy Read

Damp & Mould Process Flow

We understand that sometimes when you report something you may just want to understand the next steps, we have included here a process flow for what happens once Damp and Mould is reported.

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Damp & Mould Process Flow

How to report

We recommend reporting damp and mould by calling us on 01257 367374.  

Alternatively, you can email us at Repairs@hilldale.org.uk or use the contact us form on our website. Please remember to include your contact details and address. We aim to respond to all emails and website contact within 1 working day. 

    Only include 1 instance per form submission.

    Scheme Name or Address

    Flat or Room Number

    Tenants Initials

    What is the repair/ works that are required (please include location within the Flat/ Room)

    Whilst we have a timeframe for completing repairs, is there a concern or risk (to the tenant or others) that we need to know about that means we need to carry out the repair sooner?

    Please provide a photograph of the Damp/Mould

    How and why did the repair/works arise?

    Other

    If Accidental or Damage, who caused it?

    Is this the first time this has happened? If not, please provide details of previous occasions.

    Does the tenant or appointee agree that they should be liable for the costs?

    Does the Care Provider agree the tenant should be liable for the costs?

    Are there any particular times and days when access will not be available to inspect / carry out the works?

    Please provide your details so that we can contact in regards to this repair.