We apologise for any delays in our current waiting times to order and complete repairs. Due to a temporary staff shortage, our Repairs Team is currently operating with a reduced resource.
We are continuing to deliver a repair services, however some repairs may take longer than usual to be assessed and completed during this period.
To help us manage repairs efficiently, we ask that all non-emergency repairs are reported by email ( repairs@hilldale.org.uk ) Please be aware that, due to reduced staffing levels, there may be delays in reviewing and responding to repair requests submitted via email.
Emergency repairs and urgent health and safety concerns should continue to be reported by telephone so that they can be assessed and responded to as quickly as possible (0330 390 9100).
Due to increased demand and reduced resources, you may also experience longer waiting times when contacting us. Please be assured that our team is working hard to respond to all enquiries and repair requests while continuing to provide the best possible service to tenants.
We apologise for any inconvenience this may cause and thank you for your patience, understanding, and continued cooperation during this period. Our priority remains to maintain essential services and support residents while we work through these temporary staffing challenges.
