Annual Updates

The sole purpose of our existence is to provide high quality housing to people who need additional support. We only provide homes for people who need help to live independently in their own home, in their own community and who would otherwise have difficulty finding a home elsewhere. We offer homes for life, or for as long as Tenants need and want our services.

Hilldale HA

We live by our values, our tenants are at the heart of what we do


We do what we say we will do.

We never mislead.

We acknowledge mistakes, fix them, and learn from them.


We care about Hilldale, our customers and colleagues.

We take time to understand people’s individual needs.

We want to share and celebrate changes in people’s lives.


We do not hide from our responsibilities as individuals, a team or as a business.

We build trusted relationships.

We offer value for money.


We treat everyone with respect and dignity.

We value and actively encourage diversity.

We put customers and communities at the heart of all we do.

We want to look after our planet.


We are one team.

We share goals, ambitions, and targets.

We are committed to strong leadership.

Hilldale HA

Strategic objectives

Our six objectives over the next three years are:

  • Great customer experience
  • Maximising occupancy
  • Operational efficiency
  • Achieving best practise
  • Making quality investments
  • Growth and diversification