Annual Updates
The sole purpose of our existence is to provide high quality housing to people who need additional support. We only provide homes for people who need help to live independently in their own home, in their own community and who would otherwise have difficulty finding a home elsewhere. We offer homes for life, or for as long as Tenants need and want our services.
We live by our values, our tenants are at the heart of what we do
Honesty
We do what we say we will do.
We never mislead.
We acknowledge mistakes, fix them, and learn from them.
Empathetic
We care about Hilldale, our customers and colleagues.
We take time to understand people’s individual needs.
We want to share and celebrate changes in people’s lives.
Accountable
We do not hide from our responsibilities as individuals, a team or as a business.
We build trusted relationships.
We offer value for money.
Respectful
We treat everyone with respect and dignity.
We value and actively encourage diversity.
We put customers and communities at the heart of all we do.
We want to look after our planet.
Teamwork
We are one team.
We share goals, ambitions, and targets.
We are committed to strong leadership.
Strategic objectives
Our six objectives over the next three years are:
- Great customer experience
- Maximising occupancy
- Operational efficiency
- Achieving best practise
- Making quality investments
- Growth and diversification
