Key Performance Indicators

These Key Performance Indicators are set by our Board every year, this demonstrates how we are performing against each target.

Key Performance Indicators

Tenant Satisfaction Measures

Every year we ask our tenants how satisfied they are with their home and Hilldale. The questions are set the regulator of social housing and every housing association in England are required to report the outcomes. (Measures to be published in April 24)
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Our performance highlights

The Regulator of Social Housing announced in September 2022 that landlords from April 2023 will be expected to survey their tenants on how satisfied they are with the service provided by their landlord. This is a set of 12 questions we ask and we must collate this data and report the findings by summer 2024. We will be working closely with our Housing Officers and tenants to capture this over the next year.

1089

Homes

29

New Homes

924

Tenants

293

New Tenants

50%

Reduction in empty homes

9042

Repairs