Welcome to Hilldale HA
The sole purpose of our existence is to provide high quality housing to people with complex needs, including learning disabilities and mental health. We only provide homes for people who need help to live more independently within the community, who would otherwise have difficulty finding a home elsewhere. We offer homes for life, or for as long as tenants need and want our services.
Welcome to our new Board and Committee Member, Elaine Sams
Hilldale has appointed a new Board member and Chair of our new Customer Committee.
Looking Back at My First 6 Months and Hilldale’s Future Plans
As we near the end 2024, it’s important to reflect on the last 12 months and look ahead to 2025.
Our Tenant Satisfaction Results
read our published satisfaction scores, improvement plan and summary of approach.
Managing Director Appointment
The Hilldale Board has appointed James Place to succeed Dave Pickard as the Hilldale Managing Director following his retirement.
New Appointment - Anne-Marie Holyoak
We recently appointed Anne-Marie Holyoak as our Head of Operations. To read more about this check out our full update.
Report a Repair
For out of hours emergencies, (only for repairs that are a risk to health or safety, or if left until the following morning would cause further damage to the property), it is still the same number. Our on-call team will deal with any repairs that cannot wait until the following day. Please do not email emergency repair requests to us, as they will not be read or responded to until the next normal working day.
Our performance highlights
The Regulator of Social Housing announced in September 2022 that landlords from April 2023 will be expected to survey their tenants on how satisfied they are with the service provided by their landlord. This is a set of 12 questions we ask and we must collate this data and report the findings by summer 2024. We will be working closely with our Housing Officers and tenants to capture this over the next year.
homes
new homes
tenants
new tenants
reduction in empty homes
repairs
Your Housing Team
Your Housing Team are responsible for providing your housing services. Every tenant has a Housing Officer who manages the home you live in and ensures you receive the services you pay for.
Tenant Success
As a provider of homes to people with additional needs, we see how our tenants thrive in every aspect of their life. Our tenant's benefit from a secure home and the care they receive from our partners. With their permission, we will celebrate their success and give them a voice.
Advice & Support
We recognise that the cost of living has impacted many people and we want to offer as much support as we can to our Tenants.
