Welcome to Hilldale HA

The sole purpose of our existence is to provide high quality housing to people who need additional support. We only provide homes for people who need help to live more independently, in their own home, in their own community and who would otherwise have difficulty finding a home elsewhere. We offer homes for life, or for as long as tenants need and want our services.

Hilldale HA
New Appointment - Anne-Marie Holyoak
New Appointment - Anne-Marie Holyoak icon

New Appointment - Anne-Marie Holyoak

We recently appointed Anne-Marie Holyoak as our Head of Operations. To read more about this check out our full update.

Staff Appreciation
Staff Appreciation icon

Staff Appreciation

We always welcome feedback on what we can do to improve but equally its nice to hear when our staff have made a great impression, read more about staff appreciation here

January Blog - Tenant Voice Panel
January Blog - Tenant Voice Panel icon

January Blog - Tenant Voice Panel

Read about our new Tenant Voice Panel and our plans to drive satisfaction with our tenants involvement

Housing Officer Update for Nottingham and Leicester
Housing Officer Update for Nottingham and Leicester icon

Housing Officer Update for Nottingham and Leicester

On the 8 January, Bilal Ismail joined team Hilldale as the new Housing Officer for Nottingham and Leicester.

New Year Reflections from our Chair
New Year Reflections from our Chair icon

New Year Reflections from our Chair

Read Hilldale's Chair, James Boyd's, reflections on the last three years plus the organisations priorities for the next few years.

Latest News - Complaint Compliance with the Housing Ombudsman’s Code
Latest News - Complaint Compliance with the Housing Ombudsman’s Code icon

Latest News - Complaint Compliance with the Housing Ombudsman’s Code

Read about our compliance with the Housing Ombudsman's Complaint Handling Code

Report a Repair

For out of hours emergencies, (only for repairs that are a risk to health or safety, or if left until the following morning would cause further damage to the property), it is still the same number. Our on-call team will deal with any repairs that cannot wait until the following day. Please do not email emergency repair requests to us, as they will not be read or responded to until the next normal working day.

Report a Repair

Our performance highlights

The Regulator of Social Housing announced in September 2022 that landlords from April 2023 will be expected to survey their tenants on how satisfied they are with the service provided by their landlord. This is a set of 12 questions we ask and we must collate this data and report the findings by summer 2024. We will be working closely with our Housing Officers and tenants to capture this over the next year.

1089

homes

29

new homes

924

tenants

293

new tenants

50%

reduction in empty homes

9042

repairs

Your Housing Team
Your Housing Team icon

Your Housing Team

Your Housing Team are responsible for providing your housing services. Every tenant has a Housing Officer who manages the home you live in and ensures you receive the services you pay for.

Tenant Success
Tenant Success icon

Tenant Success

As a provider of homes to people with additional needs, we see how our tenants thrive in every aspect of their life. Our tenant's benefit from a secure home and the care they receive from our partners. With their permission, we will celebrate their success and give them a voice.

Advice & Support
Advice & Support icon

Advice & Support

We recognise that the cost of living has impacted many people and we want to offer as much support as we can to our Tenants.