Helen joined Hilldale in 2020 initially on a temporary contract. The focus of the piece of work she was doing was to audit many accounts that had been looked after by another organisation & were being bought back under Hilldale’s portfolio. These accounts required detailed oversight to bring them into the correct payment & prevent further arrears. The interrogation & success of this piece of work led to Helen being appointed as Income Manager.
This is Helen’s first role within the housing sector. However, Helen brings a wealth of knowledge and skills that enable her to achieve positive outcomes across the organisation. She is keen to continue to gain a comprehensive understanding of the housing sector to support the growth of the business.
Helen understands the importance of the income that Hilldale require to survive as a business. However, she feels strongly about ensuring that our tenants are given the service they deserve by being supportive, listening, being transparent & understanding their needs to ensure positive outcomes.
