Welcome to Hilldale HA
The sole purpose of our existence is to provide high quality housing to people with complex needs, including learning disabilities and mental health. We only provide homes for people who need help to live more independently within the community, who would otherwise have difficulty finding a home elsewhere. We offer homes for life, or for as long as tenants need and want our services.
2024/25 Annual Tenant Satisfaction Measures
Our Annual Tenant Satisfaction Measures are published.
Welcome to our new Board and Committee Member, Elaine Sams
Hilldale has appointed a new Board member and Chair of our new Customer Committee.
Looking Back at My First 6 Months and Hilldale’s Future Plans
As we near the end 2024, it’s important to reflect on the last 12 months and look ahead to 2025.
Our Tenant Satisfaction Results
read our published satisfaction scores, improvement plan and summary of approach.
Report a Repair
For out of hours emergencies, (only for repairs that are a risk to health or safety, or if left until the following morning would cause further damage to the property), it is still the same number. Our on-call team will deal with any repairs that cannot wait until the following day. Please do not email emergency repair requests to us, as they will not be read or responded to until the next normal working day.
Tenant Satisfaction Surveys
We carry out Tenant Satisfaction Measure (TSM) surveys to better understand how tenants feel about their homes, neighbourhoods, and the services we provide. These surveys give tenants a direct voice in shaping how we work, ensuring that their experiences and priorities drive our decisions. The feedback helps us identify what we’re doing well, where we need to improve, and how we can be more transparent and accountable. By listening and responding to tenants through TSM surveys, we strengthen trust, improve services, and make sure tenants are at the heart of everything we do.
homes
Tenants happy with our service
Safety checks completed
Tenants feel treated with respect
Tenants feel their home is safe
Repairs completed on time
Your Housing Team
Your Housing Team are responsible for providing your housing services. Every tenant has a Housing Officer who manages the home you live in and ensures you receive the services you pay for.
Tenant Success
As a provider of homes to people with additional needs, we see how our tenants thrive in every aspect of their life. Our tenant's benefit from a secure home and the care they receive from our partners. With their permission, we will celebrate their success and give them a voice.
Advice & Support
We recognise that the cost of living has impacted many people and we want to offer as much support as we can to our Tenants.
