Report a Repair Policy

For out of hours emergencies, (only for repairs that are a risk to health or safety, or if left until the following morning would cause further damage to the property), it is still the same number. Our on-call team will deal with any repairs that cannot wait until the following day. Please do not email emergency repair requests to us, as they will not be read or responded to until the next normal working day.

View Policy
Report a Repair Policy

How to Report

If your repair is an emergency or urgent, please call us on 01257 367374 

For all non-emergencies you can either email us at Repairs@hilldale.org.uk or use the form. Please remember to include your contact details and address. We aim to respond to all emails and website contact within 1 working day. 

Lead Times:
Emergency 4 Hours ;
• Serious flooding/leak
• Burst pipes
• No cold water
• No hot water
• No heating/power
• Blocked toilets
• Broken toilet (where there is only one
toilet in your home)
• Temporary repairs to either storm or fire
damage
• Repairs to door locks where there is only
one entrance
• Making property secure
• Reporting damp and mould

Urgent 24 Hours:
Examples include:
• Electrical repairs that are
not dangerous
• Repairs to the roof
• Repairs to taps
• Soil and waste pipes
• Internal water leaks
• Blocked gullies
• Door locks
• Repairs to white goods

not all repairs can be fixed first time and maybe a make safe and a further appointment booked.

All other repairs – between
seven and 28 days:
This covers all other repairs and
maintenance, except very minor repairs.

    Only include 1 repair per form submission.

    Scheme Name or Address

    Flat or Room Number

    Tenants Initials

    What is the repair/ works that are required (please include location within the Flat/ Room)

    Whilst we have a timeframe for completing repairs, is there a concern or risk (to the tenant or others) that we need to know about that means we need to carry out the repair sooner?

    Please provide a photograph of the item/ area that is in need of repair

    How and why did the repair/works arise?

    Other

    If Accidental or Damage, who caused it?

    Is this the first time this has happened? If not, please provide details of previous occasions.

    Does the tenant or appointee agree that they should be liable for the costs?

    Does the Care Provider agree the tenant should be liable for the costs?

    Are there any particular times and days when access will not be available to inspect / carry out the works?

    Please provide your details so that we can contact in regards to this repair.