Key Performance Indicators
These Key Performance Indicators are set by our Board every year, this demonstrates how we are performing against each target.
Tenant Satisfaction Measures
Every year we ask our tenants how satisfied they are with their home and Hilldale. The questions are set by the regulator of social housing and every housing association in England are required to report the outcomes.
2024/2025 Tenant Satisfaction Measure Scores
Our published scores can be viewed here. We have also published our scores within our Annual Tenant report.
2024/2025 Tenant Satisfaction Measures - Summary of Approach and Questionnaire
For transparency we have published a summary of our approach and the set of Questions we asked each of our tenants.
Tenant Satisfaction Surveys
We carry out Tenant Satisfaction Measure (TSM) surveys to better understand how tenants feel about their homes, neighbourhoods, and the services we provide. These surveys give tenants a direct voice in shaping how we work, ensuring that their experiences and priorities drive our decisions. The feedback helps us identify what we’re doing well, where we need to improve, and how we can be more transparent and accountable. By listening and responding to tenants through TSM surveys, we strengthen trust, improve services, and make sure tenants are at the heart of everything we do.
Homes
Tenant happy with our service
Complaints raised
Tenant completed surveys
ASB Cases Reported
of Rent Collected
New carpets fitted
Repairs
Emergency Repairs Completed on Time
